Policies
Policies and terms
What applies to guests and hosts, written so that it makes sense. Choose a topic.
The agreements
What you accept when you join, book or publish.
- TermsThe agreement for guests and hosts: booking, payment, guarantee and liability.Legal text in SwedishAccepted when you join, book and publish
- PrivacyWhat we store, why and for how long, and your rights.Legal text in SwedishAccepted when you join
- Payment termsThe full price before you book, when money is taken and when the host is paid.Accepted when you join, book and publish
- How places are rankedWhat decides the order in search results.Legal text in Swedish
For everyone
Respect, honesty and safety, whether you rent or host.
- Accessibility and assistance dogsGuide and assistance dogs are always welcome. Accessible places and allergies.
- CookiesOnly the cookies we need. None for advertising or analytics.
- Content rulesListings, photos and reviews: true, your own and without contact details.Accepted when you publish
- Message rulesKeep contact and payment here. How we protect you both.
- NondiscriminationEqual terms for everyone, and what happens when someone breaks them.Accepted when you join and publish
- Complaints and disputesHow to get help, response times and where to turn.
- Reporting and enforcementHow to report, how we review and how to ask for a review.
For guests
From request to check-out.
- PetsPlaces where pets are welcome, the host's rules and your responsibility.
- CancellationWhat you get back and when, and if the host cancels.Accepted when you book
- Guest commitmentsHouse rules, neighbours and the place.Accepted when you book
- Damage and compensationWho is responsible, and how claims are made and answered.
For hosts
Places to stay, experiences and services.