§ 1
In the app
- Open the app and sign in.
- Tap Account.
- Tap Delete account, read what happens and confirm with Request deletion.
§ 2
On the website
- Sign in on the website.
- Go to Account, Profile and Privacy and data.
- Choose Ask to delete your account and confirm.
There you can also download a copy of your data before you delete the account.
§ 3
By email
Can't access your account? Email support@gobedgo.com from the address on the account and say that you want it deleted. We may ask you to confirm that the account is yours before we delete it.
§ 4
What is deleted
- Your name, email address, phone number, date of birth and personal identity number if you have given it.
- Your profile: the photo, the text about you, your town, languages and interests.
- Your sign-ins: the sessions, the Apple and Google connections and the password.
- The app's devices and your notification choices.
- Your search history, the places you have viewed and your trip lists.
- Alerts and pre-registrations on your email address.
§ 5
What we keep, and for how long
| Data | Kept |
|---|---|
| Bookings, payments, receipts and commission, without your name | Seven years after the end of the calendar year (Swedish Bookkeeping Act) |
| Data a host has reported to the Swedish Tax Agency (DAC7) | Seven years after the end of the reporting year (Swedish act on platform operators) |
| Messages in a booking, which the host keeps without your name | Two years after departure |
| Reviews you have written, without your name | As long as the listing exists |
| Acceptances of the terms and the log of changes to the account | As long as the bookings, as evidence |
Everything else is deleted with the account. Read more in the privacy policy.
§ 6
When the account is deleted
We delete the account within one month of your request and email you when it is done. Deletion cannot be undone.
- If you have an upcoming booking, we delete the account when the stay is over, or when you have cancelled it.
- If you are a host, we first end the hosting: the listings, the payouts and the reporting to the Swedish Tax Agency. Get in touch and we will help you.
Questions? Write to support@gobedgo.com or use the contact page.
Last updated 5 November 2026